Membership Services

FAQs

Below are answer to some of the most common questions we hear.  If you need additional help, please reach out to our Membership Services team via email (campusrec@usf.edu).

What are the hours of the Membership Services office?

Monday - Friday | 9:00 AM - 5:00 PM

Where is Membership Services located?

Enter the Campus Recreation Center via the main entrance (across from the Yuengling Center).  Head up to the welcome desk, then look left.  Our team is right through those double-doors and will be happy to help.

Can I contact Membership Service via phone or email?

Absolutely.

Email | campusrec@usf.edu

Phone | (813) 974 - 7084

If you call outside of office hours, leave a message and the team will return your call as soon as possible.

I am a student but am not currently enrolled in classes this semester.  Can I use the facilities?

Yes but you will need to purchase a "Student Semester Off" membership.  Student have access to the facilities -- free of charge -- only during semester in which they are actively enrolled in classes.

Can I bring a guest?

Yes - guest must be accompanied by a sponsor (someone with a current membership).  Maximum guests allowed per visit is 3.

Are the locker rooms open?

Yes - We offer locker service in both the REC and WELL. Lockers must be rented, in-person, at the desired location.  FIT has day-use lockers only. For more information, please contact Membership Services at (813) 974-7084 or email campusrec@usf.edu

Is towel service available?

Yes - please visit this link

Will my membership be extended to cover the time periods during the pandemic when the facilites were not accessible?

Yes.

Membership contracts have been adjusted to account for all periods where our facilities were not accessible.  Check your email for additional detail on the exact dates of your new contract.  If that email isn't handy, reach out to our Membership Services team and they will be glad to provide an update on your contract dates (recmembership@usf.edu).

Will my membership be extended to cover the time periods during the pandemic when the facilites were not accessible?

Yes.

Membership contracts have been adjusted to account for all periods where our facilities were not accessible.  Check your email for additional detail on the exact dates of your new contract.  If that email isn't handy, reach out to our Membership Services team and they will be glad to provide an update on your contract dates (recmembership@usf.edu).

How can I make changes to my membership?

Contact our Membership Services team (campusrec@usf.edu).

I am not currently a member...can I join?

Yes.

We have a variety of membership options available for new and previous members of USF's Recreation & Wellness facilities.  Reference this section of our site for membership types and rates.

I requested my membership be frozen during the pandemic, can I restart it?

Yes.

Contact our Membership Services team for assistance (campusrec@usf.edu).

Can I keep my membership frozen even after you have reopened?

Yes.

Contact our Membership Services team for assistance (campusrec@usf.edu).

Can I receive a refund for the times during the pandemic when the facilities were closed?

No monetary refunds are being issued. Instead, we are extended active memberships to ensure you get the full value of your agreement.