For Campus Partners

FAQ's

How can I find a student’s assigned Academic Advocate?

If you are an academic advisor or other professional staff with access to Archivum Insights, all assignments are in that platform in the student’s summary page. Assignments are also in Advising SMART as a filter in the population scanner. If you do not have access you can email academicadvocacy@usf.edu.

What if a student is not assigned to an Academic Advocate?

The Academic Advocate assignments are cohort based and currently only go back as far as 2016 entry terms. In addition, Academic Advocates are not assigned to non-degree seeking students, including INTO students, or post-baccalaureate students. If you have questions or if the student is an FTIC or transfer that should be assigned to an advocate, you can email us at academicadvocacy@usf.edu.

Where can I find out if an Academic Advocate has reached out or has an open referral or case on a student?

OAA will submit notes in Archivum Insights for any student for which a mass outreach was sent. Archivum Insights is also where referral responses and case notes and outcomes are visible.

I don’t have access to Archivum Insights – can I still make a referral or work with an academic advocate on a student situation?

If you do not have access to Archivum Insights and want to refer a student you can submit an OAA Intake on the student’s behalf or email academicadvocacy@usf.edu. Either way the student’s situation will be reviewed and if there is an assigned academic advocate they will reach out to you for more information to collaborate on the situation or reach out directly to the student.

I am an instructor and I submitted a referral – what happened?

If you are an instructor you likely do not have access to Archivum Insights to view the outcomes of referrals. The OAA process for these referrals are to review all received instructor referrals and send outreach to the student with a summary of resources and the offer of assistance. Depending on the level of academic implications on persistence and progression, the Academic Advocate may also follow up with a phone call or other strategies to connect with students who do not respond. However, our service is voluntary and we cannot require a student to meet with an Academic Advocate.

How do I know if a student is eligible for deferred academic dismissal?

You can find the description under Academic Probation, Dismissal, or Suspension in the catalog. If you have questions about a specific student you can contact academicadvocacy@usf.edu

How do I refer a student with a not progressing (NP) hold?

If you are an academic advisor working with a student on a major change, you can remove the NP hold effective fall 2022. If the student needs additional case management assistance to take next steps you can submit a referral via Archivum Insights.

How can I best collaborate with OAA?

We are always looking to develop our partnerships and expand our understanding of services for our undergraduate students. If you would like to meet with the team to discuss possible partnerships or arrange a meeting, please email academicadvocacy@usf.edu.